September 2026

A3A

Some Companies Are Reversing Automation. Should You?

Some Companies Are Reversing Automation. Should You? Automation promised businesses a cleaner, leaner future: lower costs, faster service and fewer repetitive tasks. But now, some companies are changing direction. Retailers are bringing back staffed tills, customer-service teams are increasing human support, and executives are taking a second look at processes that were previously handed over

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